Kiss, Bow, or Shake Hands (The Bestselling Guide to Doing Business in More than 60 Countries)
by Terri Morrison
from Adams Media
In a global economy, it is crucial for business people to be sensitive to cultural differences. And although the best reason for doing so may be ethical, it's great for business as well! This is an invaluable book for "doing well while doing good" in your intercultural relations, covering the protocols of appointments, business entertaining, greetings, forms of address, gestures, dress, and gifts in 60 of the nations you're most likely to be doing business. Some interesting excerpts:
- Australia: The "thumbs-up" sign, which in the U.S. indicates "O.K." is considered rude.
- Brazil: The colors of the Brazilian flag are green and yellow, so avoid wearing this combination in any fashion.
- China: Avoid making exaggerated gestures or using dramatic facial expressions. The Chinese do not generally use their hands when speaking, and become distracted by a speaker who does.
- Indonesia: Since it is impolite to disagree with someone, Indonesians rarely say "no"...a clear way to indicate "no" is to suck in air through the teeth.
The authors are very aware that no generalizations apply to all residents of a nation, and are careful not to stereotype or judge. Highly recommended to any business traveler--or any student of the diversity of human cultures.
(Note: a great companion volume for this book is Gestures, which is devoted entirely to explaining the varieties of hand gestures in 82 countries!)
More than a decade after establishing itself as the number-one book on international business etiquette, Kiss, Bow, or Shake Hands has been fully revised to reflect the profound global transformation that has occurred since its debut. In this new edition, author Terri Morrison McCarthy-the leading expert in this field-has included:
The most comprehensive, authoritative text of its kind, the first edition of this invaluable reference guide has won a following among high-ranking military officials, influential corporate executives, and business school professors alike. This new edition, with its wealth of revised material and discussions of current hot topics, is proof that such a classic only gets better with time.
The Board Book: An Insider's Guide for Directors and Trustees
by William G. Bowen
from W. W. Norton
A must-have for first-time and experienced board members alike, who will benefit from William G. Bowen's decades of experience.
Former Mellon Foundation and Princeton University president William G. Bowen has served on the boards of some of the United States's biggest corporations and nonprofits, including American Express, Merck, the Smithsonian, and TIAA-CREF. In The Board Book he brings his immense experience, along with the recollections and insights of numerous colleagues, to bear on the most pressing questions facing boards of directors and trustees today. His topics include the hot-button issues of the relationship between CEOs and board members, "perks," executive compensation, and CEO transitions. In addition, Bowen offers advice on the "machinery" required to run a board effectively, including the uses of committees and executive sessions, the handling of leaks, and the recruitment of new board members. Throughout, Bowen relates, with anecdotes and hard data, strategies that result in the collegiality and sense of purpose that make any board more effective.
Event Planning : The Ultimate Guide to Successful Meetings, Corporate Events, Fundraising Galas, Conferences, Conventions, Incentives and Other Special Events
by Judy Allen
from Wiley
For event planners, there's no such thing as a dress rehearsal!
Any event you plan and stage is a reflection of your company's image — from the initial invitation to onsite operations. Whether you're planning a product launch, conference, sales meeting, an incentive event, or a gala fund-raiser, remember that the magic of a truly memorable event is in the details, but so is the devil. Special events are fraught with thousands of details, and have to come off without a hitch. Whether your event is for 50 or 2,000 people, whether it has a budget of a few thousand dollars, or hundreds of thousands, planning and executing the project is like a high-wire act without the safety nets. Event Planning gives you a blueprint for planning and executing special events with flair and without any unexpected surprises and expenses. This unique book is loaded with practical advice on every aspect of organizing and managing special events:
- Choosing the best venue
- Preparing and managing the budget
- Scheduling and staffing
- Coordinating food and beverage, décor, entertainment, and themes
- Working with professionals, such as public relations firms and creative directors.
What you don't know or know to ask can have a major effect on the success of your event and on your budget. Event Planning takes you through every aspect of organizing and executing a successful event: the planning stages, timing and logistics, budget preparation, operations, and on-site management. Event Planning:
- Includes sample costing forms to help you generate a detailed project plan and budget.
- Explains what you need to ask before you contract with suppliers.
- Is loaded with practical tips and examples that will help you avoid expensive mistakes.
- Features a companion website with forms from the book, additional forms, author Q&A, and more.
Event Planning takes you behind the scenes, and provides practical tools for anyone who has to plan and execute a truly special event:
- Corporate in-house event planners
- Public relations and communications companies, and their clients
- Marketing and corporate communications professionals
- Fundraisers and not-for-profit organizations
- Professionals in the hospitality and entertainment industries
5 Steps To Professional Presence: How to Project Confidence, Competence, and Credibility at Work
by Susan Bixler
from Adams Media
Chinese Business Etiquette: A Guide to Protocol, Manners, and Culture in the People's Republic of China (A Revised and Updated Edition of "Dealing with the Chinese")
by Scott D. Seligman
from Grand Central Publishing
In the tradition of Warners Japanese Business Etiquette, here is the newly-updated guide to social and business protocol in the Peoples Republic of China. East-West business is booming, as thousands of Americans flock to China to seek explosive opportunities. Now, Scott D. Seligman, an expert with 25 years of experience dealing with the Chinese, provides complete and up-to-date advice on how to succeed in China. With clarity and humor, Seligman shows how to avoid costly misunderstandings, interpret behavior, avoid the unintentional gaffe, and make positive impressions, all while closing million-dollar deals and forming priceless friendships.
Do's and Taboos Around The World (Do's and Taboos Around the World)
from Wiley
The ultimate guide to international behavior…now completely updated and expanded! Do's and Taboos Around the World 3rd Edition "Roger Axtell is an international Emily Post." —The New Yorker "Can help you make friends [and] avoid travel trouble." —BusinessWeek "Helpful…fun to read…" —Steve Birnbaum The first two editions of Do's and Taboos Around the World helped thousands of high-powered executives and tourists avoid the missteps and misunderstandings that plague the world traveler. This updated and expanded Third Edition provides even more facts, tips, and cautionary tales—gleaned from the experiences of more than five hundred international business travelers—as well as:
- Information on protocol, customs, and etiquette; hand gestures and body language; tipping; American jargon; and the international communications crisis
- Up-to-date advice on dealing with the monumental changes in Russia, Germany, Eastern Europe, the People's Republic of China, and other locales
- A new chapter on business gift-giving and gift-receiving customs, with country-by-country gift suggestions and precautions
- A special quick reference guide to customs and mores in 96 countries, including revisions and updates from foreign embassies and consulates
Don't Take the Last Donut: New Rules of Business Etiquette
by Judith Bowman
from Career Press
"Judith Bowman has written the definitive business etiquette guide. Not only has she covered everything from the nuances of business introductions (the name of the most senior executive is always said first) to which color to use in a handwritten note (blue for social correspondence, black for business), she also addresses networking?the sticky art of meeting people, making business contacts, and currying favor with strangers."
--Success Magazine
"Don't Take the Last Donut provides all you need to know so that you don?t lose your job position or business deal."
--Colorado Springs Business Journal
In a recent survey, 8 out of 10 Americans felt that a lack of respect and courtesy is a serious national problem. Four out of 10 admitted to behaving badly themselves.
Do you want to be part of the problem or part of the solution? Don't Take the Last Donut gives you the tools you need to be confident and letter-perfect in any business setting--from pitch to presentation, from networking to contract negotiations, and everything in between. With this book, you will easily master the art of small talk, the protocol of the perfect business introduction, and the many nuances of the business lunch. You'll never feel awkward in a business setting again!
Don't Take the Last Donut unlocks the mysteries and benefits of business etiquette. More than simple good manners, business protocol is a set of tools that allows you to move with confidence through any business setting and act with ease in any meeting or presentation. You'll learn:
* The protocol of the proper business introduction...even if you have forgotten someone's name.
* The art of creating a positive first impression.
* Tips for fool-proof small talk.
* How to manage an awkward moment.
* How to gracefully work a room.
* The vast differences in rules of etiquette around the world.
Secure in the knowledge that you are doing the "right" thing in any business situation, you will be freed to focus on your real goals without worrying about which fork to use or how to greet a international colleague.
At a time when organizations and standard hierarchies are in flux, the wise use of business protocol will allow you to stand out and set the right tone in all of your business relationships--correct, secure, flawless.
Emily Post's The Etiquette Advantage in Business: Personal Skills for Professional Success, Second Edition
by Peggy Post
from Collins
As today's workplace becomes increasingly more competitive, knowing how to behave can make the difference between getting ahead and getting left behind. In The Etiquette Advantage in Business, 2nd Edition, etiquette authorities Peggy Post and Peter Post provide you with the all-important tools for building solid, productive relationships with your business associates -- relationships that will help propel you and your company straight to the top.
In this completely revised and updated edition, which includes three new chapters on ethics, table manners, and electronic communication, the Posts show you how to handle both everyday and unusual situations that are essential to professional and personal success -- from resolving business conflicts with ease and grace to getting along with your boss and coworkers; from making long-lasting contacts to winning clients and closing deals. They also offer up-to-date guidance on pressing issues such as harassment in the workplace, worker privacy, e-mail dos and don'ts, and knowing how and when to shoulder blame.
Written for business workers of all types and backgrounds, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining, written communication, dressing appropriately for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, and overseas travel.
No matter the situation in which you find yourself, the Posts will give you the confidence to meet the challenges of the work world with confidence and poise -- because today, more than ever, good manners mean good business.
The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home and in Life
by Barbara Pachter
from Da Capo Press
Gestures: The Do's and Taboos of Body Language Around the World
by Roger E. Axtell
from Wiley
As featured in the New York Times and Reader's Digest "An eye-opener into the pitfalls awaiting the unaware traveler." -Washington Post "Can save the innocent abroad from great gobs of serious trouble." -Chicago Tribune Before you raise your hand to signal the waiter, extend your thumb to hitchhike, or flash the "O.K." sign with thumb and forefinger, Stop! Think of where you are and exactly what you are trying to say-otherwise you could create an international incident. Remember when President Bush thought he was flashing the "V" for Victory sign to cheering Australians? (See inside.) Exploring the ins and outs of body language from head to toe, this newly revised and expanded edition of Roger Axtell's indispensable guide takes you all around the world of gestures-what they mean, how to use them, and when to avoid them. This latest edition includes:
* Updates about the 200 most popular gestures and signals-and dozens of new examples
* New sections covering special gestures-from American Sign Language and tai chi to flirting and kissing
* Information to guide you through gestures country by country-from Switzerland to Japan, Nigeria to the Netherlands
* Amusing anecdotes and helpful hypothetical scenarios
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