Gung Ho! Turn On the People in Any Organization
by Ken Blanchard
from William Morrow
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.
Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are:
These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success.
Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story.
Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization.Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers.
Don't Shoot the Dog!: The New Art of Teaching and Training
by Karen Pryor
from Bantam
A Better Way to Better Behavior
Karen Pryor's clear and entertaining explanation of behavioral training methods made Don't Shoot the Dog! a bestselling classic. Now this revised edition presents more of her insights into animal--and human--behavior.
A groundbreaking behavioral scientist and dynamic animal trainer, Karen Pryor is a powerful proponent of the principles and practical uses of positive reinforcement in teaching new behaviors. Here are the secrets of changing behavior in pets, kids--even yourself--without yelling, threats, force, punishment, guilt trips...or shooting the dog:
The principles of the revolutionary "clicker training" method, which owes its phenomenal success to its immediacy of response--so there is no question what action you are rewarding
8 methods of ending undesirable habits--from furniture-clawing cats to sloppy roommates
The 10 laws of "shaping" behavior--for results without strain or pain through "affection training"
Tips for house-training the dog, improving your tennis game, or dealing with an impossible teen
Explorations of exciting new uses for reinforcement training
Learn why pet owners rave, "This book changed our lives!" and how these pioneering techniques can work for you too.
The Fifth Discipline Fieldbook
by Peter M. Senge
from Doubleday Business
Senge's best-selling The Fifth Discipline led Business Week to dub him the "new guru" of the corporate world; here he offers executives a step-by-step guide to building "learning organizations" of their own.
Telling Ain't Training
by Harold Stolovitch
from ASTD Press
This book is an entertaining and practical guide for every trainer and performance improvement professional as it tackles the three universal and persistent questions of the profession--how do learners learn, why do learners learn, and how do you ensure that learning sticks. This interactive book with it fun and breezy style illustrate the authors' point of view that learning should be active and enjoyable. Playful illustrations demonstrate the solid research that back up the authors' contentions and help readers separate learning myth from fact to dispel beliefs and practices that often harm the instructional process.
The Big Book of Humorous Training Games (Big Book of Business Games Series)
by Doni Tamblyn
from McGraw-Hill
To produce changes that last beyond the classroom, training games must engage restless audiences, keep them interestedÂÂand make learning fun!
The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation timeÂÂand maximized training success.
Team-Building Activities for Every Group
by Alanna Jones
from Rec Room Publishing
107 interactive games and activities can be found in the pages of this easy-to-use book. Each game is fun, experiential, easy to lead, unique, and requires minimal resources. With 65 team challenges and 42 activities that help any team get to know one another, become comfortable with each other, and open up, there is something for every group.
If you work with youth, corporate groups, therapy groups, church groups, scouts, families, school groups, sports teams, at camp, or with any other group who must work together you will find helpful games and activities in this fun, energetic, and purposeful book!
Topgrading for Sales: World-Class Methods to Interview, Hire, and Coach Top Sales Representatives
by Ph.D., Bradford D. Smart
from Portfolio Hardcover
A concise extension of the business classic Topgrading, targeted to sales managers
Brad SmartÂ’s Topgrading has sold more than 150,000 copies since 1999, making it the definitive book for executives who want to hire, coach, and retain top talent. Now Smart has teamed up with Greg Alexander, who used Topgrading to radically improve his sales force at EMC.
In Topgrading for Sales, they have boiled down the key Topgrading ideas to a pithy 112 pages while focusing on the unique needs of sales managers and sales directors.
Great sales forces don’t just depend on strategies— they depend on hiring the best possible reps. But surveys show that about half of all hires and promotions put an underqualified person in the wrong job. No wonder the average tenure for sales managers is only nineteen months.
Topgrading for Sales takes the guesswork out of hiring by teaching readers how to interview systematically for A-level talent instead of relying on hunches and prejudices. It also shows how to coach B-level reps to turn them into A-players and how to weed out C-players before they do too much damage.
The Big Book of Customer Service Training Games (Big Book)
by Peggy Carlaw
from McGraw-Hill
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA
by Mike Rother
from Lean Enterprise Institute
When John Shook worked at Toyota he noticed that the senior experts on the Toyota Production System often drew simple maps when on the shop floor. These maps showed the current physical flow of a product family and the information flow for that product family as they wound through a complex facility making many products.
When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work
by Lynne C. Lancaster
from Collins
If your workplace feels like a battle zone and colleagues sometimes act like adversaries, you ore not alone. Today four generations glare at one another across the conference table, and the potential for conflict and confusion has never been greater.
- Traditionalist employees with their "heads down, onward and upward" attitude live out a work ethic shaped during the Great Depression.
- Eighty million Baby Boomers vacillate between their overwhelming need to succeed and their growing desire to slow down and enjoy life.
- Generation Xers try to prove themselves constantly yet dislike the image of being overly ambitious, disrespectful, and irreverent.
- Millennials, new to the workforce, mix savvy with social conscience and promise to further change the business landscape.
This insightful book provides hands-on methods to close the generation gaps. With effective tools to recruit, retain, motivate, and manage each generation, you can now create teamwork, not war, in today's highperformance workplace . . . where at any age, productivity is what counts.
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